Returns & Refunds

Return and Refund Policy for Mossy Creek Mushrooms

At Mossy Creek Mushrooms, we take pride in providing high-quality mushroom products, cultivation supplies, and educational services. We understand that sometimes returns or refunds may be necessary, and we have created this policy to ensure clarity and fairness in these situations. Please read this policy carefully before making a purchase.

General Return Guidelines

The nature of our products requires different handling for returns and refunds. We have established specific guidelines for each category of our offerings to ensure both customer satisfaction and product integrity.

Live Mycelium Products

Due to the delicate and living nature of mycelium products, these items have special return considerations:

• Live products cannot be returned once they have been opened or if the sealed environment has been compromised
• If your live mycelium product arrives damaged or shows signs of contamination upon arrival, you must:
  1. Document the issue with clear photographs within 24 hours of delivery
  2. Contact our customer service team immediately at [contact email]
  3. Keep the original packaging and all materials for potential inspection
• Viable replacements will be shipped once our quality control team has reviewed your claim

Temperature-Sensitive Products

For products that are sensitive to temperature extremes:

• We cannot accept returns on products that have been exposed to extreme temperatures during customer possession
• If temperature damage occurs during shipping, please document this upon delivery and contact us immediately
• We may temporarily suspend shipping during extreme weather conditions to protect product quality

Cultivation Supplies and Equipment

For non-living cultivation supplies and equipment:

• Must be returned within 30 days of receipt
• Items must be unused and in original packaging
• Customer is responsible for return shipping costs unless the item was defective
• A 15% restocking fee may apply for opened but unused items
• Original shipping costs are non-refundable

Liquid Mushroom Extracts

For our liquid mushroom extracts intended for oral consumption:

• Due to the nature of these products and food safety regulations, we cannot accept returns on opened liquid extract products
• If you receive a damaged or leaking product:
  1. Do not use the product
  2. Take clear photographs of the damage immediately upon receipt
  3. Contact our customer service team within 24 hours of delivery
  4. Keep the original packaging and product for potential inspection
• Sealed, unopened extracts may be returned within 14 days of receipt if:
  1. The product has been stored at appropriate temperatures
  2. The seal remains unbroken
  3. The product has not expired
• A full refund will be issued for any extract products that arrived damaged or compromised during shipping

Third-Party Printed Merchandise

For merchandise items (such as t-shirts, hoodies, and other printed products):

• These items are produced and shipped by our third-party printing partners
• All returns, exchanges, and quality issues for printed merchandise must be addressed directly with the third-party processor
• Mossy Creek Mushrooms is not responsible for
  1. Shipping delays or damage during transit
  2. Size or fit issues
  3. Print quality concerns
  4. Color variations
  5. Lost or misdelivered packages
• Contact information for our third-party printer will be provided in your order confirmation email
• The third-party processor’s return policy will apply to all merchandise orders

Educational Services and Digital Products

Our commitment to quality education requires specific policies for these services:

• Mentorship, coaching, and consultation services are non-refundable once scheduled or initiated
• Digital products and online courses are non-refundable once access has been granted
• Cancelled appointments with less than 48 hours notice will not be refunded or rescheduled
• Group workshop registrations may be transferred to another person but are non-refundable

How to Initiate a Return

1. Contact our customer service team at [contact email] with:
   • Your order number
   • Product details
   • Reason for return
   • Photos of any damage or issues (if applicable)
2. Wait for return authorization before shipping any items back
3. Package returned items securely with:
   • Original packaging when possible
   • All components and accessories
   • Return authorization number clearly marked on the outside

Processing Time and Refund Method

• Returns are typically processed within 5-7 business days of receipt
• Refunds will be issued to the original payment method
• Processing time for refunds may take 3-5 additional business days depending on your payment provider

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Document the damage with photographs
2. Contact us within 24 hours of delivery
3. Keep all original packaging and materials
4. Do not attempt to use or repair damaged items

We will provide either:

• A replacement shipment at no additional cost
• A full refund including original shipping costs

Exceptions and Special Circumstances

We understand that special circumstances may arise. The following situations require individual review:

• Orders damaged by extreme weather conditions
• Bulk or custom orders
• International shipments
• Special edition or limited-release products

Quality Guarantee

While we cannot guarantee specific results with live products due to their natural variability and dependence on growing conditions, we do guarantee:

• The initial viability of all live products at the time of shipping
• The quality and accuracy of our educational materials
• The functionality of all equipment and supplies

Shipping Costs

• Original shipping costs are non-refundable unless the return is due to our error
• Customer is responsible for return shipping costs unless:
  • The item received was defective
  • We shipped an incorrect item
  • The item was damaged during initial shipping

Contact Information

For all return and refund inquiries, please contact:

• Email: mossycreekmushrooms@gmail.com
• Phone: (865) 471-8545

Policy Updates

We reserve the right to modify this return policy at any time. Changes will be posted on our website and will apply to purchases made after the posting date.

Final Notes

• All returns must include original proof of purchase
• Refunds do not include any shipping or handling charges, except in cases of our error
• We reserve the right to refuse returns that do not meet our policy guidelines
• Special orders or custom products may not be eligible for return

We strive to handle all returns and refunds fairly and efficiently. If you have any questions about this policy or a specific situation not covered here, please contact our customer service team for assistance.