Effective Date: 5/2/2025
At Mossy Creek Mushrooms, we stand behind the quality of the products we produce and ship. We want you to be confident in your purchase and understand our policies clearly. Below is our official policy regarding returns, replacements, and refunds.
Due to the sensitive and perishable nature of living organisms, we do not offer refunds on any live products once they leave our facility. This includes:
Once shipped, these items are exposed to handling, storage, and environmental conditions outside of our control. As such, all sales of living items are final.
We’re happy to offer a replacement if:
Replacements are offered on a case-by-case basis at our discretion.
For non-living items (e.g., apparel, tools, non-perishable materials), we accept returns within 14 days of delivery, provided the item is:
Return shipping costs are the responsibility of the buyer unless the return is due to our error.
Refunds (minus shipping) will be processed once the item is received and inspected.
All mentorship sessions, consulting services, and coaching programs are non-refundable once purchased. These services are time- and schedule-based, and your purchase secures your session.
If you’re unable to attend a scheduled mentorship, please contact us as early as possible to discuss rescheduling options.
We reserve the right to delay shipments of living products during extreme heat, cold, or other weather events that could harm viability.
While we ship using trusted carriers and pack carefully, we are not responsible for shipping delays caused by weather, carrier error, or events outside our control.
If your package arrives with a problem, email us within 48 hours at:
Please include:
We’ll review your request and respond within 1–2 business days.
| Product Type | Refunds | Replacements | Notes |
|---|---|---|---|
| Live Products | ❌ No | ✅ Yes, with photos | Must report within 48 hours |
| Dry Goods (Unused) | ✅ Yes | ✅ Yes | Within 14 days of delivery |
| Mentorships & Services | ❌ No | ❌ No | Non-refundable once booked |
If you have any questions about this policy, feel free to reach out.
We appreciate your support, your understanding, and your commitment to growing with us.
Mossy Creek Mushrooms
mossycreekmushrooms@gmail.com
